We’ll attempt to ship all orders within 1-3 days from time of receipt, except if placed after 12 noon PST through Saturday.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
All orders under $49.99 will ship for a flat rate of $7.00 (standard shipping). All orders over $50 will ship for free (standard shipping).
Your satisfaction is our highest priority. If you are not satisfied with any product purchased through our site, you may return the item for an exchange or refund within 30 days of purchase.
To receive authorization for a return, please contact us at Aglaea@AglaeaUSA.com
To better assist you and make an easy return:
- E-mail us and tell us what you're returning.
- Wait to receive the return authorization from us.
- Pack your return carefully and ship to:AglaeaUSA, Inc.Attn: Returns1500 McLean St #132Ridgecrest California U.S.A. 93555
Please note that we cannot accept Certified Mail. If you would like to ensure your package has arrived to our location, we suggest using a mail service that offers a tracking number. You are responsible for paying for your own shipping costs for returning your item. Please note that all shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Please allow up to 30 days for the return to be processed, at which time a credit or exchange will be made.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us: Aglaea@AglaeaUSA.com or use this convenient form.
All return acceptance is at the sole discretion of AglaeaUSA.